planbet Terms and Conditions

General Provisions and Definitions

These terms and conditions ("Terms") apply to the use of the planbet platform and all services under it. By accessing the platform, creating an account, or using any service, you are considered to have read, understood, and accepted these Terms in full.

1.1 Definitions

The following terms carry specific meanings throughout these Terms:

• "Platform" — The planbet website, mobile application, and all associated digital channels.
• "User" — Any individual registered on the platform who operates a valid account.
• "Account" — Each user's personal and non-transferable gaming profile.
• "Funds" — Real money deposited in a user's account and any active bonus balance.
• "Bonus" — Any promotional credit granted by planbet, which may only be withdrawn after the specified wagering requirements have been met.
• "Bet" — Any wager placed by a user on a game or sports event.
• "KYC" — The identity verification process (Know Your Customer), used to ensure secure transactions.

1.2 Scope of Terms

These Terms apply together with planbet's Privacy Policy and any other specific promotional terms. In the event of a conflict, the main Terms shall prevail. planbet reserves the right to amend these Terms at any time.

Account Opening and Registration

To register on planbet, a user must provide a valid mobile number, email address, and accurate personal details. By completing the registration process, the user confirms that all information provided is true, accurate, and complete.

2.1 One Account Policy

Each individual may operate only one account. If multiple accounts are found to be opened by the same person, household, device, or IP address, planbet reserves the right to permanently close all associated accounts and forfeit any winnings accumulated.

2.2 Account Security

It is solely the user's responsibility to keep their account password and login details confidential. Any unauthorised activity detected on the account must be reported to the planbet support team immediately. Allowing third parties to use the account is strictly prohibited.

2.3 Updating Information

If any personal details change after registration, the user must update their account settings promptly. planbet will not be responsible for any payment delays or complications arising from outdated or incorrect information.

Age Verification and Eligibility

Users must be at least 21 years old to participate on the planbet platform. This is a mandatory requirement, and any breach will result in account closure.

3.1 Verification Process

At the time of registration or after a withdrawal request, planbet may verify age through a National ID (NID), passport, or other government-issued document. Withdrawals may be held until verification is complete.

3.2 Geographic Eligibility

planbet is operated for users in Bangladesh. Access to the platform may be restricted from certain countries or regions. Users are responsible for confirming that participating in online gaming is legally permitted from their location.

Deposit and Withdrawal Policy

All deposit and withdrawal activities on planbet are carried out in accordance with specific rules. Every transaction is recorded to ensure honesty and transparency.

4.1 Deposit Methods and Limits

Deposits on planbet are currently accepted via: bKash, Nagad, Rocket, Upay, and bank transfer (such as Dutch-Bangla Bank, BRAC Bank, Islami Bank). The minimum deposit amount for each method is ৳500.

4.2 Withdrawal Methods and Limits

Available withdrawal methods: bKash, Nagad, Rocket, Upay, and bank transfer. The minimum withdrawal amount is ৳1,000. Withdrawal requests are generally processed within 5 to 30 minutes of submission.

4.3 Transaction Verification

For large withdrawal requests, planbet reserves the right to carry out additional KYC verification. This is a necessary security measure to prevent fraud and money laundering. Payments may be delayed until verification is complete.

4.4 Technical Issues

If a deposit or withdrawal is delayed due to a technical issue, the user may contact planbet live chat support directly. planbet will not be responsible for delays caused by banks or mobile banking operators.

Bonus and Promotion Terms

planbet offers various types of bonuses and promotions. It is important to read the relevant terms carefully before accepting any bonus, as bonus balances and winnings derived from bonuses cannot be withdrawn directly.

5.1 Welcome Bonus

New users will receive a 120% bonus on their first deposit, up to a maximum of ৳20,000. For example, a deposit of ৳1,000 will earn a ৳1,200 bonus, bringing the account balance to ৳2,200. To withdraw this bonus, wagering of ৳1,200 × 15 = ৳18,000 must be completed.

5.2 Bonus Usage Restrictions

• Each user may claim each bonus offer only once.
• Placing bets on both sides of the same event using bonus funds ("arbitrage betting") is prohibited.
• A maximum withdrawal limit on winnings derived from bonuses may apply.
• planbet reserves the right to cancel a bonus if misuse is suspected.

5.3 VIP Cashback

The planbet VIP programme has four tiers: Bronze (up to 0.2% weekly cashback), Silver (0.5%), Gold (0.8%), and Platinum (1.0%). Cashback is calculated on the net loss for the week. Example: a Gold member with a net loss of ৳20,000 in a week will receive ৳20,000 × 0.8% = ৳160 cashback.

Betting and Gaming Rules

All betting and gaming activity on planbet is governed by specific rules. Each game has its own rules, which are described within the game interface.

6.1 Bet Acceptance and Cancellation Policy

Once a bet is confirmed, it generally cannot be changed or cancelled. However, in the event of a technical error, incorrect odds, or a cancelled event, planbet reserves the right to void the relevant bet and return the original stake.

6.2 Prohibited Activities

The following activities are strictly prohibited and will result in account closure if detected:

• Placing bets using insider information about the outcome of an event.
• Operating multiple accounts to take advantage of bonus offers.
• Hacking game software, or using any automated bots or unauthorised software.
• Attempting to collect bonuses through fraudulent means.
• Completing transactions through payment fraud or false information.

6.3 Game Errors and Technical Issues

If a technical error in a game causes an abnormal result or displays an unusually large win, that win will not be honoured and the bet will be settled at the original stake. The log records stored on the game provider's server will be considered final.

Account Closure and Suspension

7.1 Closure by User

Any user may request account closure at any time. All valid funds remaining in the account should be withdrawn before making the request. After closure, the user's data will be retained in accordance with applicable law.

7.2 Suspension or Closure by planbet

planbet may suspend or permanently close an account without notice for the following reasons:

• Breach of any clause of these Terms.
• Providing false or incomplete registration information.
• Breach of age-related requirements.
• Fraudulent or suspicious activity.
• An order from a court or competent authority.

7.3 Self-Exclusion

As part of responsible gaming, users may request to exclude themselves from the platform for a set period or permanently. For more details, please read the Responsible Gaming Policy.

Data Protection and Privacy

planbet gives the highest priority to protecting users' personal information. The platform uses SSL encryption technology, which keeps every transaction and data transfer secure.

A detailed description of how user data is collected, processed, and stored has been published separately. For full information, please see our Privacy Policy.

8.1 Sharing Information with Third Parties

User information may be shared with third parties in the following limited circumstances: for operating payment gateways, for meeting legal obligations, or with fraud prevention organisations. No information is sold to any third party for advertising or marketing purposes.

8.2 Cookies and Tracking

The planbet website uses cookies and similar technologies to improve the user experience and monitor platform performance. While browser settings allow users to control cookies, doing so may affect some platform functionality.

Responsible Gaming Policy

planbet encourages gaming for entertainment and is committed to ensuring that gaming does not become a source of financial or personal difficulty for any user. Gaming should always be for entertainment — not as a source of income.

9.1 Limit-Setting Options

Users may set daily, weekly, or monthly deposit limits, bet limits, and session time limits in their account settings. Reducing these limits takes effect immediately, but increasing them may take a set period to come into effect.

9.2 Support Services

Users who need help with a gaming addiction can seek assistance through planbet 24/7 live chat or email support. For detailed guidance and information on the self-exclusion process, please read the full Responsible Gaming Guide.

Complaints & Dispute Resolution

planbet takes every complaint seriously and aims to resolve it promptly. All steps from submitting a complaint to its resolution are described below.

10.1 How to Submit a Complaint

Users should first contact planbet's 24/7 live chat or email support to raise a complaint. The complaint must include the account username, a description of the issue, and the relevant date and transaction ID. The support team provides assistance in both Bengali and English.

10.2 Resolution Timeframe

General complaints are resolved as quickly as possible. For complex disputes, a decision is made after reviewing game logs and transaction history. planbet's decision will be considered final.

10.3 Frequently Asked Questions

For quick solutions to common issues and answers to general questions, visit our FAQ section. Detailed answers to most common issues are available there.

Limitation of Liability

planbet is committed to providing the highest quality of service, however our liability is limited in the following situations:

11.1 Service Interruptions

The service may be temporarily unavailable due to server maintenance, technical upgrades, cyber attacks, or power outages. planbet will not be held liable for any loss suffered by users as a result of such interruptions, but every effort will be made to resolve the issue.

11.2 Third-Party Services

planbet is not directly liable for any issues caused by errors from payment gateways, mobile banking operators, or game studios. However, planbet will facilitate contact with the relevant party to assist in resolving such issues.

11.3 User's Own Responsibility

Users bear full responsibility for keeping their account secure, providing correct payment information, and ensuring the security of their own device and internet connection. Any loss resulting from negligence is the responsibility of the user concerned.

Amendment & Revision of Terms

planbet reserves the right to change, amend, or remove any part of these terms at any time. Changes take effect as soon as they are published on the website.

12.1 Notice of Changes

For significant changes, planbet will send a notification to the user's registered email or through the platform's notification system. Continued use of the platform after any change will be considered acceptance of the new terms.

12.2 Previous Versions

Previous versions of the terms can be obtained upon request through the planbet support team. However, the current published version will always be considered the applicable one.