FAQ
planbet FAQ — Answers to all your questions
From claiming bonuses and depositing money to choosing slot games, enjoying live casino, and responsible gaming — detailed answers to the most common questions from Bangladeshi players about planbet can be found here.
01
Responsible Gaming
planbet believes gaming is for enjoyment — it should never be a source of stress or harm. Learn how to stay safe and where to find support. You can also read the full policy on the responsible gaming guidelines page.
At planbet, a cooling-off means temporarily closing your account for a set period — such as 24 hours, 7 days, or 30 days.
Self-exclusion is a longer break, where your account is deactivated for an extended time.
For either option, contact support via 24/7 live chat or email — the team will act quickly.
There are some warning signs to watch for: spending more than your budget, repeatedly playing to recover losses,
cutting back on time with family or at work, and being unable to control your play.
If you notice these signs, take a break and speak to support.
Help information is available on planbet's responsible gaming page.
Yes. planbet allows you to set daily, weekly, or monthly deposit limits.
These limits are under your own control and help you stay within your budget.
If you want to change a limit, let support know via live chat or email.
First, contact planbet's 24/7 live chat or email — you can speak directly in Bengali.
It is also important to reach out to mental health helplines in Bangladesh, or talk to family or a trusted friend.
Remember — asking for help takes courage. This service is for those aged 21 and above.
To take part in any casino or sports betting activity at planbet, you must be at least 21 years old.
Age is verified at the time of registration. This site is strictly prohibited for minors.
For full information on rules and conditions, see the Terms and Conditions page.
02
Bonuses and Offers
Get the most out of planbet's welcome bonus. Learn about wagering requirements, how to claim a bonus, and more.
When you open a new account and make your first deposit of ৳500 or more, a 120% bonus of up to ৳20,000 is added automatically.
For example: deposit ৳1,000 and you receive a ৳1,200 bonus, giving a total balance of ৳2,200.
To withdraw the bonus, you must first wager the bonus amount 15 times — that is, ৳1,200 × 15 = ৳18,000 in wagering.
At planbet, a 15x wagering requirement applies to the bonus amount — not to the deposited amount, only to the bonus.
For example, if you deposit ৳33,400 you receive a ৳20,000 bonus; the wagering requirement then becomes ৳20,000 × 15 = ৳3,00,000.
Every bet counts toward this target. The bonus portion cannot be withdrawn until the requirement is met.
Slot games generally count in full. Table games, live casino, and sports betting at planbet Casino may count partially or at a set rate.
To find out the contribution rate for a specific game, ask in live chat or read the bonus terms.
Some specific games may be excluded from wagering.
Yes, after accepting a bonus you can request cancellation through support.
However, keep in mind — if the bonus is cancelled, any winnings made with bonus funds will also be cancelled.
Only the remaining balance from your original deposit will stay in your account. Consult support before making your decision.
planbet bonuses have a set validity period — you must usually meet the wagering requirements within a fixed time after the bonus is issued.
This deadline is stated in the terms of each offer.
If the requirements are not met within the period, the bonus and any bonus winnings are automatically cancelled. So read the terms carefully as soon as you receive a bonus.
03
Slot Games
PG Soft, JILI, Pragmatic Play — planbet has hundreds of slot games. Learn how to choose the right game and how jackpots work. To see the full list of slots, visit the planbet slot games page.
In progressive jackpot slots, a small portion of each bet goes into a pool and the jackpot amount keeps growing.
The player who triggers the jackpot receives the entire accumulated amount.
RTP for these games is usually calculated including the jackpot portion.
On planbet, jackpot features are available in JILI's Fortune Gems and various PG Soft games.
Volatility is the risk level of a game. Low-volatility games give smaller but more frequent wins — suitable for smaller budgets.
High-volatility games can deliver bigger wins, but dry spells can last longer.
Pragmatic Play's Gates of Olympus is high volatility, while Sweet Bonanza is comparatively medium.
Choose based on your budget and patience.
Many slot games have a demo mode where you can try the game with virtual credits without spending real money.
It is a good way to understand the game mechanics, paylines and bonus features.
However, demo mode winnings cannot be converted to real money.
After logging in to planbet, a demo option will be visible in the game lobby.
For a small budget, choosing low-volatility games is the sensible approach.
PG Soft's Fortune Mouse (max RTP 96.96%) or JILI's Money Coming (max RTP 97%) are examples of such games.
Keep your bet per spin small and play within a set budget.
Never increase your bets to chase losses.
04
Money Deposit
Depositing on planbet is simple and fast. You can add funds using bKash, Nagad, Rocket, Upay and bank transfer — the most common payment methods in Bangladesh.
The minimum deposit on planbet for all methods is ৳500.
This applies to bKash, Nagad, Rocket, Upay and bank transfer alike.
For withdrawals, a minimum of ৳1,000 is required. Keep these limits in mind before making your first deposit.
After logging in at planbet, go to the deposit option and select Nagad as the payment method.
Enter the amount and your Nagad number. Follow the on-screen instructions and confirm with your OTP.
Funds are usually added to your account within a few minutes.
planbet does not charge any processing fee directly for deposits.
However, your mobile banking provider (such as bKash or Nagad) may apply their own transaction charges as per their terms.
Check with the relevant provider for details. For bank transfers you can use Islami Bank, Dutch-Bangla Bank or BRAC Bank.
planbet supports deposits through five methods: bKash, Nagad, Rocket, Upay and bank transfer.
Withdrawals are also available through the same five methods and are generally processed within 5–30 minutes.
These are the most widely used payment methods in Bangladesh, so they can be used easily from any smartphone.
Withdrawals on planbet via bKash or any other method are usually completed within 5 to 30 minutes.
The process is faster when your account is verified and your balance is sufficient (minimum ৳1,000).
If there is a delay, contact support via live chat.
05
Casino & Table Games
Evolution, Pragmatic Play Live, Ezugi — planbet's live casino has roulette, baccarat, Teen Patti and many more games. To learn about live dealer games, visit the planbet Casino page.
A roulette wheel has numbers from 0 to 36.
Players bet on which number, colour (red or black), or odd/even the ball will land on.
Betting on a single number gives the highest payout (35:1) but the lowest chance.
Betting on red/black or odd/even gives a lower payout (1:1) but a higher chance of winning.
Yes. planbet's live casino works fully in a mobile browser.
Live dealer tables from Evolution or Pragmatic Play Live run smoothly on both Android and iOS devices.
A planbet Android APK and iOS app are also available, obtainable through official channels.
With a good internet connection, the live video stream runs without interruption.
In a live dealer game, a trained dealer runs the game via live video stream from a studio or a real casino.
Players watch on screen and place bets through a digital interface.
Card dealing or spinning the roulette wheel all happens in front of your eyes — not computer-generated.
It gives an experience close to a real casino.
Teen Patti is a popular South Asian card game where each player receives three cards.
The best hand combination determines the winner.
Teen Patti Joker is a special variant from JILI.
In Andar Bahar, you guess whether a card matching the middle card will appear on the 'Andar' (inside) or 'Bahar' (outside) side — a simple but fast-paced game.
planbet's live casino tables are available at various limits — lower-limit tables for smaller budgets and high-limit tables for larger ones.
The specific limits for each table can be seen in the table details in the game lobby.
The best approach is to pick a table that suits your budget.
Have more questions? The support team is always ready
If the answers above have not resolved your question, contact planbet support directly. Our team provides assistance in both Bengali and English — 7 days a week, 24 hours a day.
Live Chat — click the chat icon at the bottom right corner of any page on the site
Email: [email protected]
To learn more about the site's policies, read About Us or the Privacy Policy page.