planbet Responsible Gaming Guide
Gaming is meant to be enjoyable — but that enjoyment should never get out of hand. At planbet, we believe an informed player is the best kind of player.
Why is responsible gaming important?
Online gaming and betting is a form of entertainment for many people. However, it stays healthy only when kept within defined limits. At planbet, we place the wellbeing and mental balance of every user as our top priority. On our About Us page you can learn how we have built a safe platform.
Gambling or betting is never a reliable source of income — it is entertainment and should be treated as such. When someone repeatedly places bets trying to recover lost money, or cuts back on essential daily expenses to fund gaming, these can be signs of a problem.
Our platform includes several tools to help you monitor your own gaming habits and set limits when needed. For more details about these features, you can read our FAQ section.
All casino and betting activity on planbet is strictly for those aged 21 and above. Allowing minors to create or use accounts is entirely against our rules, and this is set out in detail in our Terms and Conditions.
Tools to keep yourself protected
planbet helps you stay in full control of your gaming. The features below are available in your account settings or can be activated through 24/7 live chat.
Deposit Limit
Set a maximum cap on your daily, weekly, or monthly deposits. Once a limit is set, it cannot be raised until the specified waiting period has passed.
Self-Exclusion
Close your account for a set period — from seven days up to permanently. During this time, no betting or casino activity can take place.
Session Time Limit
Set a limit on how long you play in each session. Once the time is up, you will be logged out automatically and a break prompt will be shown.
Loss Limit
Set up an automatic stop on further betting once you have lost a specified amount. This is an effective step in controlling financial losses.
Break Request
If you want to step away from gaming for a while, use the "break" feature. Breaks can be taken from 24 hours up to 6 weeks.
Activity Review
You can view your betting history, a summary of wins and losses, and session durations at any time, so you can analyse your own habits yourself.
Warning signs of a problem
If you notice any of the signs below in yourself or someone close to you, consider seeking support right away.
- Repeatedly placing bets in the hope of recovering lost money and being unable to break the cycle.
- Hiding gaming from family or friends, or lying about it.
- Spending money meant for essential needs such as food, housing, or healthcare on gaming.
- Feeling restless, irritable, or anxious when unable to play.
- Spending hours gaming while neglecting work, studies, or family responsibilities.
- Repeatedly trying to set limits for yourself but failing to stick to them.
- Continuing to bet by taking on debt or selling possessions.
- Turning to gaming as a way to escape stress, loneliness, or low mood.
How to get support
You are not alone. Talking about the problem is the first step toward solving it.
planbet Live Chat
Our support team is available 24 hours a day, 7 days a week in both Bengali and English. Requests to set account limits or activate self-exclusion are processed immediately.
Email Support
Email our responsible gaming team directly: [email protected] — write to us with the details and we will reply as soon as possible.
Family and Loved Ones
Talk to a family member or a trusted friend. The support of someone close to you can often be the greatest source of strength.
Professional Counsellors
Seek help from a mental health specialist or addiction counsellor. Several mental health service centres in Bangladesh provide professional counselling.
Support Groups
Join a support group made up of people who want to overcome addiction. Sharing experiences with one another makes the path to recovery easier.
Check in with yourself
Take a moment to read through the questions below. These are not a diagnostic tool — just an opportunity to become more aware of where you stand.
Have any of these situations occurred in the past month?
If two or more of your answers are "yes", please contact us via planbet's live chat or email — we are ready to help without any hesitation.
planbet's commitment
planbet is more than a betting and casino platform — we are committed to creating a responsible gaming environment. Every step we take is guided by the long-term wellbeing and safety of our users.
We never allow minors to open or use accounts. Age verification procedures are followed strictly, and we have the ability to suspend accounts immediately in cases of suspicion.
Our support team provides assistance in Bengali and English around the clock. Whether the issue is financial or personal, do not hesitate to talk to us. To learn how your personal information is kept secure, please read our Privacy Policy.
Remember: let gaming be a part of your life, not the other way around. The 21+ age restriction applies at all times.
- For those aged 21 and above only
- Option to set personal deposit and session limits
- Instant self-exclusion available
- 24/7 support in Bengali and English
- Strict protection of personal information
Frequently Asked Questions
The most common questions about responsible gaming.