planbet Privacy Policy

Introduction and Scope

planbet places the highest importance on the privacy of players in Bangladesh. This Privacy Policy ("Policy") applies to planbet's website, mobile application, and any other digital platform. When you register on our platform, create an account, or use any of our services, you agree to the terms of this Policy.

This Policy primarily clarifies the following:

• What types of information are collected
• The purpose for which information is collected
• Who information may be shared with
• What measures are taken to protect your information
• What rights you have

Please read this Policy carefully before using planbet's services. Our Terms and Conditions complement this Policy and together form a complete agreement.

What Information We Collect

2.1 Information Provided Directly

When you open an account on planbet or fill out a form, we collect the following information:

• Full name and date of birth
• Email address and mobile number
• National ID or passport number (for identity verification)
• Bank account or mobile banking details — bKash, Nagad, Rocket, Upay (for processing transactions)
• Residential address

2.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and device type
• Browser information and operating system
• Cookie and session data
• Login and logout times, page visit records
• Game play history and betting patterns

2.3 Information Received from Third Parties

For identity verification or fraud prevention purposes, we may collect a limited amount of information from legitimate third-party verification agencies. The use of this information is solely for account security and identity confirmation.

Purpose of Using Information

planbet uses your information only for the following specific purposes:

3.1 Providing and Operating Services

• Creating, managing, and securing accounts
• Processing deposit and withdrawal transactions
• Providing bonuses and VIP benefits
• Running game and betting services

3.2 Identity Verification and Security

• Confirming the identity of the account holder
• Preventing unauthorized access and fraud
• Verifying that the account holder is over 21 years of age (planbet is for 21+ only)

3.3 Customer Support

Our support team provides assistance in Bengali and English 24 hours a day, 7 days a week. The support team has access to the information needed to resolve your issues.

3.4 Legal Obligations

Maintaining records required to comply with applicable law, prevent money laundering, and for financial auditing.

3.5 Ensuring Responsible Gambling

We monitor players' gambling patterns so that timely assistance can be provided if signs of problematic gambling appear. Read our Responsible Gaming guidelines to learn how we work to protect players.

Information Sharing and Disclosure

planbet never sells your personal information or transfers it to third parties for advertising purposes. Information may be shared in the following limited circumstances:

4.1 Service Provider Partners

Only the minimum necessary information is shared with specific third parties for payment processing (bKash, Nagad, Rocket, Upay, and bank transfers), identity verification, and technical services. All such partners are bound by strict confidentiality agreements.

4.2 Legal Authorities

If required by court order, government investigation, or applicable law, we may provide relevant information to the concerned authorities.

4.3 Business Restructuring

In the event of any merger, acquisition, or asset transfer, information may be transferred to the new operating entity, but the terms of this Policy will remain in effect.

Information Security Measures

planbet applies multiple technical and organizational measures to keep your information secure:

5.1 Encryption

All data is transmitted encrypted via SSL (Secure Socket Layer) technology. Banking and payment information is stored on separate, secured servers.

5.2 Access Control

Only authorized staff may access your information for specific purposes. All access is logged and regularly audited.

5.3 Security Monitoring

Our systems are under continuous monitoring to detect suspicious activity. If a security breach occurs, affected users are notified as quickly as possible.

5.4 Password Protection

Your password is never stored in plain form — it is kept only in hashed form. You should also never share your full password with any staff member.

Cookies and Tracking Technology

planbet uses cookies and similar technologies to improve website functionality and personalize the user experience.

6.1 Essential Cookies

These cookies are essential for the basic functioning of the website — such as maintaining login sessions, verifying security, and temporarily storing form data. Disabling them will prevent the site from working properly.

6.2 Performance and Analytics Cookies

These cookies help us understand how users are using the site. The data collected is fully anonymous and used only to improve site services.

6.3 Cookie Control

You can accept or reject cookies by changing your browser settings. However, disabling essential cookies may prevent some features of the site from being available.

Data Retention Period

We retain your personal information only for as long as is necessary to fulfill the relevant purpose or as required by legal obligations.

7.1 Active Accounts

Your registration information, transaction history, and game records are retained for as long as your account remains active.

7.2 After Account Closure

Financial records and identity verification information are retained for a specified period after account closure in accordance with applicable law. Once that period has passed, the information is securely deleted or anonymized.

Your Rights

As a planbet user, you have the following rights regarding your information:

8.1 Right to Access

If you wish to know what information we hold about you, you may submit a written request. We are obliged to provide it within the applicable timeframe.

8.2 Right to Correction

If any of your information is incorrect or incomplete, you may request a correction. Contact our support team via live chat or email.

8.3 Right to Deletion

In certain circumstances you may request that your information be deleted. However, due to legal obligations, some information may not be deletable before the designated period has elapsed.

8.4 Right to Object to Processing

You may object to the use of your information for specific purposes. Submit such an objection in writing to our support team.

Protection of Minors

planbet strictly does not provide services to persons under 21 years of age. We do not intentionally collect any information from minors. Age verification is mandatory during the registration process.

If it is suspected that a minor's information has entered our system, the account is immediately closed and the information is deleted. Our Responsible Gaming policy provides further details on this matter.

International Data Transfer

In some cases, your information may be processed or stored on servers located outside Bangladesh. In such cases, we ensure that adequate data protection measures are in place in the destination country and that contractual safeguards apply.

Internationally recognized security standards must be followed in the countries or regions to which data may be transferred.

Policy Changes

planbet reserves the right to amend this Privacy Policy as needed. Prior to any significant change, notice will be given via the registered email address or on the platform.

Continued use of the platform after a change will be considered acceptance of the new policy. We recommend that you check this page regularly.

Contact and Complaints

If you have any questions, concerns, or complaints about this Policy, please contact us:

Visit our FAQ page for answers to common questions about accounts, payments, and security.